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Important Steps to Making a Flood Damage Claim

11/12/2019 (Permalink)

The hand of someone unplugging electrical cords Unplug electronics

Important Steps to Making a Flood Damage Claim

Unfortunately, disasters and mishaps can happen in your home. This is why you have insurance. If you like in an area of Las Vegas, NV, that has a high risk for flooding, you hopefully have coverage to protect yourself and your property. If water does damage the structure of your home or your possessions, it's important to properly make a flood claim so you can have peace of mind.

Initial Steps

Discovering significant water damage can be a shock. However, you must act quickly and decisively so you can get the right help to recover from this ordeal. Your immediate response is critical. Make sure you follow these guidelines:

  • If you can do so safely, move belongs away from standing water.
  • Unplug electronics.
  • Do not disturb anything that is already wet.
  • Take photos of the damage.
  • Contact a professional disaster cleanup team.

Getting in Touch With the Insurance Company

Your next responsibility is to inform your flood insurance agent and report the incident. To correctly file an insurance claim, you need to provide as much detail as possible of the flood. Be prepared to tell your agent when the flood started (or when you discovered it), how it started, the extent of the damage, what was damaged and whether there were any injuries. You should provide the insurance company with the photos you took.

Coordinating Efforts

Part of the flood claim requires the insurance company to work closely with the restoration team. This will ensure that your policy takes effect and pays for the repairs. Any delays in these conversations or in getting a cleanup team on the job will slow down the coverage process. Often, your insurance agency will recommend a flood cleanup company.
You may not be able to predict when water damage will occur, but you can understand the right way to make a flood claim. A quick response is always best.

How To Clean a Gas Range Stove

10/22/2019 (Permalink)

Bottles with detergent and cleaning tools on blue background Cleaning supplies

Not everyone takes the time to wipe up their stove after every meal in Sun City Summerlin, NV. Who's got the time? So that means your gas range will require one big clean every once in awhile. Consider doing this every 6 months to help prevent a fire and the subsequent fire damage remediation.


First, remove the grates and burner caps from each burner. Set them to soak in your kitchen sink full of warm, soapy water. You will also want to brush off the loose crumbs before you start scrubbing. Then make sure that you have all the supplies you need to get started on your range cleaning:

  • Vinegar and water mixture
  • Dish soap
  • Small scrub brush
  • Cleaning cloths
  • Needle or pin
  • Hand vacuum

Scrub Time

To begin the next stage, thoroughly spray the vinegar mixture onto the gas range hood. Let it sit for a couple of minutes, then wipe away. There may be additional grease buildup concentrated around the burners- apply dish soap to the small brush, scrub in small circles and rinse with a damp rag. You should also use this brush to scrub the grates and caps that have been sitting in the sink.

Nooks and Crannies

Once the washing is done, it's time to get into all the tight spots that debris likes to settle into. Start by removing the burner heads, there is probably gunk built up in and underneath them that can create a smoke smell. Wash what you can with a rag, but you will probably need to use the pin in order to clear out the detailing. Crumbs also like to work their way under the range so you will need to lift it up; most open like a car hood. Use the vacuum to suck up any loose crud you find.
Once everything dries, you can start putting your gas range stove back together. It will look as good as new. All that's left is to get started cooking a large meal, so that you can start the cycle all over again.

There’s Water in My Light Fixture!

10/22/2019 (Permalink)

water in a light fixture Finding water in light fixtures can mean a real potential for fire and/or structural damage to your house

There’s Water in My Light Fixture!

Noticing water dripping from a light fixture in your home can come as quite the surprise, and not the good kind. Your mind races. What’s causing this leak? What kind of damage is it doing? Who should I contact? Water in light fixtures can be a pretty serious situation and must be handled delicately from the beginning. So, what kind of risks does this situation actually pose?

1. Electrical Shock

When you discover water in or around one of your light fixtures, you should immediately head to your breaker box and switch off your home’s electricity. An electrical current can flow through anything that’s in contact with the water, so be extremely careful about what you touch and even where you step. If you have a non-contact voltage tester, you can test a dry electrical source to make sure the electricity is off. Also, shut off the home’s main water valve to stop the leak as much as possible.

2. Electrical Fire

By the time you notice water in light fixtures, it will have probably been leaking for a while. This can cause corrosion to electrical wires, along with mold buildup. Wire damage can cause short-circuiting, which can lead to a fire.

3. Ceiling Damage/Collapse

Most likely you’ll notice that the ceiling around the leak is damp. Discoloration, bowing or sagging can be a sign of water damage. In extreme cases, the ceiling could collapse, sending light fixtures, ceiling fans, etc. crashing to the floor. Keep everyone away from this area until it is determined to be safe.
If your home in Las Vegas, NV experiences a water leak, it’s important to determine exactly where the leak is coming from as quickly as possible. Finding water in light fixtures can mean a real potential for fire and/or structural damage to your house and a very risky situation for you and your family. Call on water damage restoration professionals to make sure your home is safe again.

Preparing Employees To Evacuate the Building

10/22/2019 (Permalink)

People escape to fire exit door Have an annual fire drill

Here Are Three Steps To Help Organize a Fire Drill

When a disaster strikes, sometimes it's necessary to vacate the premises, ensuring people are safe from harm. It's not enough to just run for the door, though. Employees need preparation. As the owner of a business in Summerlin, NV, you are responsible for the safety of these employees; therefore, take time to create an effective action plan and practice it occasionally. Here are three steps to help organize a fire drill.

1. Meet With a Committee

Try not to go this one alone. In this case, you want to collaborate and understand this situation from multiple view points. As a team, put together an emergency evacuation notebook, and make sure you include the following points:

  • Gather employee contact information
  • Establish multiple alert procedures
  • Designate meet up locations
  • Have copies of main escape routes
  • List jobs delegated to staff members

Once this has been completed and reviewed, share it with employees. In addition, post all evacuation maps and procedures for others to view, placing them in highly visible areas.

2. Have an Annual Fire Drill

At least once a year, practice your plan. First, you want to send out the signal for evacuation, ensuring that all means of communication are working appropriately. As soon as the warning is issued, all safety staff should report to designated locations, completing any needed shut down actions. Meanwhile, the rest of the employees should begin relocating quickly to the areas outside the building. Once outside, leaders or managers should take a head count, checking to make sure all are accounted for.

3. Review With Staff

When the drill is complete, discuss its effectiveness with staff. Were paths easy to navigate? Was notice quick enough? Did everyone find the areas free of hazards? Listen closely to concerns, and adjust your protocols as needed.
During emergencies, there is little time to think clearly; however, practicing a fire drill and implementing safety procedures, gives people an idea of what to do. The fire restoration company can repair a building getting it to look “Like it never even happened.” The crew cannot, however, give back a life.

How To Lower Your Business Interruption Claim

9/30/2019 (Permalink)

Water damage on a floor of a theater Water damage on a Summerlin, NV theater

Flooding can cause a lot of damage to your commercial property. If your building in Summerlin, NV, has extensive flood damage, it may take a while to get it fixed. In the meantime, you probably still want to keep your business running, and that's where your business interruption policy comes into play. You can lower the amount you have to list on the claim by taking quick action.

What Do Most Business Interruption Policies Cover?

Your property policy likely covers the cost of repairing the building itself after a broken pipe or other problem floods it. There are other expenses associated with the interruption the remediation process causes, though:

  • Projected profit loss due to interruption
  • Recurring operating expenses
  • Additional training needed on new equipment
  • Relocation expenses
  • Extra expenses that result from interruption

You want to be able to use your policy when flooding makes it necessary, but it's in your best interest to lower expenses all the same. In order to keep your premiums as low as possible, it's good to be able to show the insurance company how you have minimized the amount you ask for on the claim.

How Does Swift Remediation Lower Interruption Costs?

Calling water restoration specialists as soon as you know you have a large water damage problem can jump start the mitigation process. Within hours, they can arrive at your building to give you an assessment of the problem and what it will take to fix it. Waiting to call them not only delays the time for starting (and thus finishing) repairs but also can lead to further damage. The longer flood waters are left to their own devices, the more damage they cause. A delay can also lead to mold growth, which requires extra remediation and a longer interruption.
The quicker you make the call to technicians to start the remediation process, the shorter time you are likely to need your interruption policy to cover your business. You can lower the amount you claim with fast action.

Tips for Flight Cancellations

9/18/2019 (Permalink)

Flight chart displaying canceled flights If your flight is canceled, there are a few things you can do to make rescheduling a little easier

Pre-flight Preparation Tips

A canceled flight is at best a nuisance and at worst an expensive headache. Luckily, a little pre-flight preparation can help you be ready for a cancellation.

Before a Cancellation

Flight cancellations are unpredictable, and being mindful of the possibility of one can help your travels go more smoothly. Here are some storm tips for air travel that will make an unexpected cancellation due to inclement weather less of a hassle:

  • Keep luggage to a minimum. Retrieving checked luggage after a cancellation can be time-consuming.
  • Avoid flying during bad weather if you can.
  • Try to avoid layovers. Even if the weather was great when you took off, you might run into a flight-delaying storm in another city.

After a Cancellation

If your flight is canceled, there are a few things you can do to make rescheduling a little easier. You may want to call the airline directly rather than waiting in line to book another flight. Depending on how many flights are canceled, this may or may not be faster than waiting in line. Calling in as soon as you receive notice of the canceled flight will speed up the process, so make sure you have the number of the airline stored in your phone or in another easily-accessible place. While you are waiting on hold or waiting in line, it is a good idea to check your airline’s cancellation policy. You may be eligible for some form of compensation which can help pay for meals and lodging while you wait on the next available flight. The most important thing you can do, though, is practice patience. Staying calm will make the experience more pleasant for you, your travel companions and the staff you interact with.
If your canceled flight was due to a storm, you may return home to discover that your house was damaged during that same storm. If this is the case, a certified restoration team can help you get your home back to pre-storm condition quickly.

Do I Need a Certified Mold Remediation Company?

9/18/2019 (Permalink)

Two green vans, one green vehicle, and a green  box truck on a parking lot SERVPRO is a certified mold remediation company

Learn Why You Need a Certified Mold Remediation When You Face Mold Damage in Your Home

When you experience a flood and subsequent mold damage, it’s tempting to pick the first remediation company you can find. But acting too quickly can be an expensive mistake if the company you choose isn’t certified. Why? Besides not always doing the best job, uncertified companies are not necessarily covered by your insurance company. Learn more about why, if you are facing mold damage in your Las Vegas, NV property, a certified mold remediation company is the only way to go.

Understanding Mold Certification

Many businesses have the experience and equipment to do mold cleanup. But doing it safely and effectively is a different story. That’s why the IICRC, or Institute of Inspection Cleaning and Restoration Certification, has created standards for mold remediation and a certification process. A business certified by IICRC has met standards involving:

  • Ethics
  • Technical knowledge
  • Procedures
  • Accountability

While you can choose an uncertified company, going with a certified provider can offer you peace of mind.

Why It Matters

The IICRC standards may not seem important but they have a direct impact on the quality of mold remediation in your home. Certification ensures accountability, compelling a business to maintain a certain quality of work or risk losing their certification. This ultimately works in your favor.
Certified companies also have to prove their knowledge and expertise to retain their standing - ensuring that if you work with a certified provider, you’re getting one of the best in the field. Additionally, lots of insurance companies are disinclined to pay for work by an uncertified mold removal company. The result: Working with a certified company can end up costing you less for mold removal as your insurance will cover it.
Mold can be messy, destructive and unsightly. Don’t cut corners when it’s time to get it removed. Find a certified mold remediation company and be assured the job will be done right.

How Drain Cleaners Can Damage Pipes

8/20/2019 (Permalink)

Drain cleaners can damage your pipes

Different Kinds Of Cleaners And How They Can Damage Your Pipes

Bathrooms and kitchens are both vulnerable to having a clogged drain. When hair, grease, oil, fat, or soap build up, they stop up a sink or shower, leaving you with a real mess on your hands. Some homeowners in Summerlin, NV, turn to a chemical drain cleaner they can buy at the store, but they may not realize that they could be doing more harm than good. Let’s look at the different kinds of cleaners and how they can damage your pipes.

The Big Three

Most chemical drain cleaners fall into one of three categories:

  • Acid, such as sulfuric or hydrochloric, not typically sold to the public
  • Oxidizing, such as bleach, nitrate, or peroxide
  • Caustic, such as lye or potash

The chemicals work in a similar way; they create heat through a chemical reaction, which in turn can help break through a clogged drain. You can also find enzymatic cleaners, which rely on bacteria or enzymes to digest the elements of a clog, and they can be particularly helpful for sewage cleaning or septic systems.

Out of Harm’s Way

Unfortunately, chemical drain cleaners can damage your pipes in the process of breaking down the clog. Older metal pipes may soften, warp, or leak because of the heat caused by the chemical reaction, and even working pipes can be damaged through repeated use of these products. The drain cleaner may also not totally dissolve a clog, which means it could get stuck somewhere else in your plumbing system that may be more difficult to reach. In addition, these harsh chemicals are dangerous for you, your family, and your pets, and they aren’t good for the environment either.

An Easier Solution

Rather than rely on what you can find in the stores, you should seek out the expertise of residential water repair specialists in Summerlin, NV. They are Here to Help and have the proper equipment to locate and clear a clogged drain without relying on harmful chemicals. You can have the results you want without hurting your plumbing in the long run.

Protect What’s Inside through Roof Maintenance

8/13/2019 (Permalink)

Water stains on ceiling

You have invested a lot in your Summerlin, NV-based business. The building you do that business out of is also an investment, as well as one that provides protection. If a roof leak happens, it can not only turn into a costly repair if not repaired, it can also result in damage on the inside and downtime due to extensive repairs.

Get an Inspection

Luckily, ensuring a roof does what it’s suppose to is easy with regular inspections and maintenance. Instead of waiting to see shingles on the ground from wind damage or a rapidly growing ceiling stain, make the roof part of general maintenance. Depending on if your building has a flat or sloped roof, there will be different things to look for, but a typical inspection should include the following for any signs of damage:

  • Main surface area
  • Drainage devices like drains and gutters
  • Structural units and access points, including vents, skylights, equipment, etc.
  • Edging, flashing, soffits and expansion joints

Complete Repairs Quickly
The interior of the building should be included in the inspection. Water stains on the ceiling or walls indicates there is likely a roof leak and should be immediately addressed. What could be a minor could turn into a major one if overlooked.

Cleanliness Counts
Along with regular inspections, keeping things clean can help extend the life of your roof. If gutters get clogged, rainwater won’t have a natural place to flow. Instead, it can pool on the roof or leak down the sides of the building. Additionally, though it may seem odd, cleaning the roof itself is important. Surprisingly, the wind doesn’t take all the debris away. Leaves and other contaminants can build up and slowly deteriorate shingles and other roofing elements.
Catching a roof leak early on can help save business owners from big headaches down the road. When your time is limited, don’t go it alone. Count on local professionals to complete inspections and repairs.

How To Remove Smoke Odor Following a Fire

8/6/2019 (Permalink)

Smoke damage

A business fire is not something that people in Las Vegas, NV look forward to or ever want to deal with. Fire damage is just one part of what must be dealt with. Even when you have cleaned and rebuilt, you could be faced with smoke odor if proper smoke cleaning is not performed throughout your building.

Places Does Smoke Odor Linger and What can be Done?

The truth is that smoke damage and odor can be deposited anywhere air can circulate. That doesn’t leave many places untouched. Here are some common areas that may retain strong odors.

In fabrics and upholstery – dry cleaning may help
In porous surfaces such as sheet rock or ceiling tiles – thoroughly washing, followed by odor blocking primer may help
Heating and cooling ductwork – a good scrub where possible and an ozone machine can dissipate odors
Carpeting and rugs – may need to be shampooed or possibly replaced

What can be Done About Smoke Smell
Fire damage and subsequent water damage are a big deal, but so is the damage from smoke. Because smoke is so pervasive, professional smoke cleaning is a good idea. A fire and smoke restoration company in Las Vegas, NV, can find and clean all of those hidden areas, as well as disinfecting the bacteria that often accompanies smoke odor. They will also have access to ozone machines, thermal foggers and Air Filtration Devices that may also help eliminate residual odors.

What is Smoke Damage
In addition to the smell, smoke damage is common in a fire. Staining and discoloration may occur from deep smoke penetration and there may also be evidence of soot – The unburned, greasy residue that is left behind when materials containing fats are not completely consumed. Paper filters will need to be replaced, as they cannot be fully cleaned.
Smoke cleaning is the final process to bring your business back to feeling and smelling fresh after a fire. Get the help you need to restore a safe work environment for yourself and your employees and you will be back in business.